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This problem also occurs regardless of whether I use voice activation or hard-pressed buttons on the touch screen. I was searching on the internet for this problem and found your thread.
I've waited as long as 5 minutes watching the icon spin without any data retrieval.
At least one person spoke with says his 2018 Jeep Grand Cherokee Limited has returned to normal, so it’s possible a fix is already rolling out.
But far more customers are still suffering with a busted infotainment system.
Just doesn't seem right to have to wait any more than 20 or 30 seconds for the data to load.
5, 10 or 15 minutes is just unreasonable especially when you're driving around and want to locate gas.