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Many consumer complaints relate to the length of time the item is away being repaired – and although you must allow reasonable time for repair, the law does not say what ‘reasonable time’ is.It very much depends on the item itself and the nature of the problem.I had never opened the laptop or damaged it in any way, it still looks like new.

This also includes fitness for purpose specified, appearance and finish, freedom from minor blemishes, safety and durability.They must do this within reasonable time, at no additional cost to you and without causing any significant inconvenience.If any inconvenience is caused you should be given a replacement item on a ‘like for like’ basis (and not simply the cheapest and most basic model).However you must have proof of purchase of some kind – particularly if it was bought recently and you want to show that the damage wasn’t caused by continued use or wear and tear over time.If you are buying seconds, you are still entitled to a product which is undamaged and fully useable.

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